Sunrise Medical Laboratories, Inc

Customer Service Supervisor

US-NY-Hicksville

Overview

In business for over 40 years, Sunrise Medical Laboratories is a full service clinical laboratory servicing the New York City metropolitan area and its surrounding communities.​ Our service area covers Long Island, the five boroughs of New York City, Westchester, Rockland, Orange and Putnam Counties, and New Jersey.

 

 

Under the supervision of the Director of Service Operations, the Customer Service Supervisor is responsible for overseeing the workflow for the incoming/outgoing call center, and organizing and maintaining employees’ schedules. The Customer Service Supervisor will be responsible for monitoring the team’s daily workflow processes ensuring that the department’s productivity standards are met. 

Responsibilities

  • Oversees workflow for the department
  • Creates an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members.
  • Motivates and utilizes staff effectively through fostering a positive, supportive work environment.
  • Supports departmental staff in the performance of their duties.
  • Investigates and resolves problems regarding tests and results in order to ensure accurate and efficient service

Qualifications

  • 2 year AAS degree or equivalent
  • Previous supervisory experience

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Sunrise Medical Laboratories takes affirmative action in support of its policy to and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

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