Sunrise Medical Laboratories, Inc

Customer Service Representative

Job Location US-NY-Hicksville



In business for over 40 years, Sunrise Medical Laboratories is a full service clinical laboratory servicing the New York City metropolitan area and its surrounding communities.​ Our service area covers Long Island, the five boroughs of New York City, Westchester, Rockland, Orange and Putnam Counties, and New Jersey.


This is a spilt week position, off on Sunday and one day during the week.  The hours are either 10:00am -6:30pm or 10:30am - 7:00pm.


  • Receives and handles a large volume of calls from clients on a daily basis.
  • Answers physician requests or inquiries regarding verbal reporting of test results, supply orders, test verifications, name changes, billing adjustments and will calls.
  • Answers questions from patients regarding test preparation requirements.
  • Places stat calls providing critical results to physicians in a timely manner.
  • Troubleshoots, follows up and resolves problem situations.

Accesses essential information in Laboratory Information System for test verifications and to provide answers to questions to physicians, patients and internal staff.




  • HS Diploma, Associates Degree preferred
  • Medical related training or experience in a  call center environment

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Sunrise Medical Laboratories takes affirmative action in support of its policy to and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities..




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